Customer Service Representative I

***Note: All job postings are held temporarily (48 hours) in order to extend priority of service to veterans. Postings are then opened to the public***

Position Title:  Customer Service Representative I

Job Posting Number:  14-800-19

Salary: $991 Monthly

Salary Group/Class #:   A-09 / 0130

Opening Date:  5/05/2014

Closing Date:  Until Filled

Work Location Address:  Fort Lancaster State Historic Site, 629 Ft. Lancaster Rd., Sheffield, Texas  79781

Historic Site Contact:  José Zapata, Site Manager

Duration:  Temporary, Part-time, June 1, 2014 - September 30, 2014

Hours/Week:  20

Texas Driver’s License:  Yes

Travel Required:  No


Under the direction of the Site Manager, this position is responsible for providing clerical and customer service support for Fort Lancaster State Historic Site. Performs front desk duties in Visitor Center, such as greeting and attending to visitors, revenue collection, record keeping, inventory control, and merchandising. Works under close supervision with minimal latitude for the use of initiative and independent judgment.


Ensures visitors experience quality customer service;

Provides site information to visitors;

Collects entrance fees and store sales, and accounts for daily revenue;

Assists with interpretive programs, volunteer programs, and special events;

Performs general routine cleaning and ensures that restrooms are clean;

May be responsible for the daily opening and closing of the site;

May be responsible for tracking site visitation and maintaining daily visitation records;

Complies with all agency and division rules, regulations, and procedures; and

Performs additional duties as assigned.


Completion of High School or GED.  One year experience in general clerical, cash handling or customer service.


Work place setting is a historic site; 20 hour work week includes flexible schedules, with hours other than 8:00 a.m. to 5:00 p.m., and days off other than Saturday, Sunday and holidays. Must conform to agency work rules, safety procedures, and dress and grooming standards. Non-smoking work environment in state buildings and vehicles.


Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Knowledge of telephone procedures and etiquette;

Skill in effective verbal and written communication;

Skill in using standard office equipment;

Skill in using MS Word, Excel and Outlook;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to handle cash transactions accurately and account for revenue collected;

Ability to accurately follow instructions;

Ability to work effectively with other staff members and volunteers; and

Ability to interact with site visitors as needed.

REMARKS:  Application must be submitted through the WorkInTexas website "Here". You must have a WorkInTexas profile in order to login and complete the application.

Only applicants interviewed will be notified of their selection or non-selection. Resumes will not be accepted in place of a completed state application.

Disability access for testing and interview accommodations can be provided upon reasonable notice by contacting Human Resources at 512-463-5849.

Section 651.005 of the Government Code requires males, ages 18 through 25, to provide proof of their Selective Service registration or of their exemption from the requirement as a condition of state employment.

As part of the employment process, the Texas Historical Commission will conduct a driving and criminal background check. Unsatisfactory information relevant to the position may disqualify the applicant from employment. Documents will need to be provided within three (3) days from date of hire that establish identity and employment eligibility.

For New Hires/Rehires: Effective June 1, 2014, there is a 60-day waiting period for health coverage and retirement contribution.